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Training
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Resources
Resources
Click here for a reminder about the SEP for the Public Health Emergency
Agent Toolkits
2023 Medicare Enrollment Toolkit
DRX/Connecture Collateral
DRX/Connecture: Enrollment Link for Brokers
DRX/Connecture: Enrollment Link for Field Agents
DRX/Connecture: Personalized Quoting
DRX/Connecture/WiPro Integration Information
Enrollment Materials
Enrollment Handbook 2023_V2
Enrollment FAQ for Brokers
Molina Medicare Enrollment Process Options - updated 12.12.2022
Enrollment: Fax Cover Sheet & Witness Translator Form
Useful References
2023 Star Ratings
2023 LIS Chart
Reminder about the SEP for the Public Health Emergency
2023 CMS Do's & Don'ts for Agents/Brokers - Aug. 2022
CMS FAQ: Updated Enrollment & Marketing Requirements 10.19.22
2023 Medicare Presentations & Scripts - per CMS do not edit
Medicare Telephonic Enrollment Call Guides
2023 Medicare Telephonic Enrollment Call Guide - Inbound ENG
2023 Medicare Telephonic Enrollment Call Guide - Outbound ENG
2023 Medicare Telephonic Enrollment Call Guide - Inbound SPN
2023 Medicare Telephonic Enrollment Call Guide - Outbound SPN
Sales Presentations by State
2023 AZ HMO Sales Presentation
2023 AZ D-SNP Sales Presentation
2023 CA HMO Sales Presentation
2023 CA D-SNP Sales Presentation
2023 FL HMO Sales Presentation
2023 FL D-SNP Sales Presentation
2023 ID HMO Sales Presentation
2023 ID D-SNP Sales Presentation
2023 IL HMO Sales Presentation
2023 KY HMO Sales Presentation
2023 KY D-SNP Sales Presentation
2023 MA HMO Sales Presentation
2023 MA D-SNP Sales Presentation
2023 MI HMO Sales Presentation
2023 MI D-SNP Sales Presentation
2023 NM HMO Sales Presentation
2023 NV HMO Sales Presentation
2023 NV D-SNP Sales Presentation
2023 OH HMO Sales Presentation
2023 OH D-SNP Sales Presentation
2023 SC HMO Sales Presentation
2023 SC D-SNP Sales Presentation
2023 TX HMO Sales Presentation
2023 TX D-SNP Sales Presentation
2023 UT HMO Sales Presentation
2023 UT D-SNP Sales Presentation
2023 VA HMO Sales Presentation
2023 VA D-SNP Sales Presentation
2023 WA HMO Sales Presentation
2023 WA D-SNP Sales Presentation
2023 WI HMO Sales Presentation
2023 WI D-SNP Sales Presentation
2023 Medicare Marketing Toolkit
2023 Medicare Marketing Materials Directory for Agents - NEW!
2023 Medicare Materials Order Form
2022-23 Molina Marketing Event Proposal Form
2022-23 CVS Pharmacy Marketing Events Policy & Procedures
2023 CVS Marketing Events: Form, Stores & FAQ
Medicare Marketing Materials - Available Languages
Brand Guidelines for Brokers Using the Molina Logo
Medicare Marketing & Communication Guidelines (MCMG)
2023 Medicare Product Toolkit
2023 Producer Guide
2023 Producer Guide
2023 State Fact Sheets
Arizona
California
Florida
Idaho
Illinois
Kentucky
Massachusetts
Michigan
Nevada
New Mexico
New York (not available)
Ohio
Texas
Utah
Virginia
Washington
Wisconsin
Website Links to Medicare Member Materials
Website Links to Medicare Member Materials
2023 Medicare Instructional Toolkit
Enrollment Instructional Resources
Medicare Election Periods Training NEW!
DRX Training - updated February 2023
DRX Video Tutorial
Job Aid: Telephonic Enrollment Process for Brokers - Aug. 2022
Job Aid: How to Send Completed Application for Beneficiary Signature
Job Aid: How to Submit a Paper Application
Job Aid: How to Attach Documents to Enrollment in DRX/Connecture
HRA Instructional Resources
HRA Completion Training and User Guide_12.10.2021
iCario Molina Agent Portal Training Guide - March 2023
iCario Training Video - March 2023
Provider Instructional Resources
Provider Online Directory - Tutorial Video
Job Aid: Provider Look-Up
Member Instructional Resources
Medicare Learning Network - Publications & Training
How to Use the MyMolina Mobile App
Managing Preferences on the MyMolina Mobile App
CMS Instructional Resources
CMS National Training Program Job Aids
Medicare Advantage Mini-Course
Understanding Medicare Advantage Plans for Members
Preventing Fraud, Waste and Abuse in Medicare
Agent and Broker Training & Testing Guidelines
AHIP Medicare Training
2023 Medicare HRA Toolkit
HRA Completion Training and User Guide_12.10.2021
iCario Site for HRA Submissions
iCario Training Video: How to Submit HRAs Electronically
iCario Molina Agent Portal Training Guide UPDATED
iCario User Training Job Aid UPDATED Feb. 2023
Reference Materials
Member Resources
New for Members: Molina Medicare - What to Expect Next
Resources for Members' Caregivers
State by State 2023 Guides for Accessing Quality Health Care
2023 Members' Calendar
Manage Your Health with the My Molina Member Portal
MyMolina & Your Member ID Card
Molina Medicare Advantage: Getting Started
Molina Medicare: Parts A, B, C, D
Molina Medicare - Medicaid Dual Eligible - How to begin using your plan
Molina Medicare - Understanding the Terms
Health Insurance Terms
Broker Resources
How to Access the Resources on the Molina Agent Center
Contact the Medicare Regional Sales Teams
Medicare Member Services Phone Numbers by State
Medicare Provider Services Phone Numbers by State
Agent/Broker Portal Guide
Agent/Broker Compensation
Pre-contract Agency Assessment Form
2023 Molina Medicare Contracting Process Job Aid
Molina Constructive Release Form
How to Report Fraud, Waste and Abuse
CMS Resources
CMS FAQ: Updated Enrollment & Marketing Requirements 10.19.22
2023 CMS Do's & Don'ts for Agents/Brokers - Aug. 2022
Medicare Managed Care Eligibility and Enrollment
Medicare Communication & Marketing Guidelines
Medicare Managed Care Manual
Medicare & You 2023 NEW!
Medicare & You 2022 - multiple formats
Agent/Broker Compensation
Forms
2023 Scope of Appointment Form ENG
2023 Scope of Appointment Form SPN
CMS 1696 Model AOR Form_ENG FINAL 508c
CMS 1696 Model AOR Form_SPN FINAL 508c
Molina Matters, a weekly publication for brokers
May 31:
Are you selling Molina Medicare plans?
May 24:
Effective Ways to Retain Members
May 17:
Links to Plan-by-Plan Information
May 10:
The MyMolina Member Portal
May 03:
Working with Beneficiaries to Reassess their Medicare Plan
April 26:
Grow your Book of Business
April 19:
Resuming Medicaid Eligibility
April 12:
Ramp Up Your Referrals
April 05:
Molina Healthcare: Fastest-Growing MA Plan
March 29:
The MyChoice/Healthy You Card
March 22:
Our BSU Can Help You Build Your Business
March 15:
Let Us Help You Set Your Table
March 08:
The Molina Benefit Card App
March 01:
Enhancements to the Provider Online Directory
February 22:
It's Here! Molina's New Instructional Toolkit
February 15:
Show Your Members Some Love
December 07:
Keep Selling! Special Enrollment Opportunities
November 16:
2023 Star Ratings & More
November 09:
New State Resources Available on Molina Agent Center
November 02:
Meet your Broker Channel Managers
October 26:
CMS & Molina: Update on MA Enrollment Call Recording
October 19:
Member Enrollment, Engagement & Education
September 28:
Know your Community-Based Organizations
September 14:
MyChoice Debit Card: Better. Stronger. Faster.
August 24:
Strategies for Member Retention
August 17:
Your BCM Can Help You Find Prospects
August 10:
Molina Medicare is Contracting New Broker Agents
May 11:
The Molina D-SNP Advantage
Additional Resources
Broker Portal
Molina Healthcare
Molina D-SNPs
CMS
HHS Public Health Emergencies
FEMA Disaster Declarations
Contacts
Broker Services Unit (BSU)
(866) 440-9788
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broker@molinahealthcare.com
Broker Contracting
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Broker Enrollments
MCREnrollment@molinahealthcare.com
Broker Commissions
MCRCommissionInquiry@molinahealthcare.com
CARE Team
MedicareBrokerCAREteam@molinahealthcare.com
Sales Engagement & Marketing
salesengagement@molinahealthcare.com
Quality Auditor
qualityauditorteam@molinahealthcare.com
Sales Communications & Training
salescomms@molinahealthcare.com
Sales Oversight & Compliance
sales_oversight@molinahealthcare.com
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