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Agent Toolkits
2023 Medicare Enrollment Toolkit - UPDATED!
2023 Molina Medicare Enrollment Handbook v2 - UPDATED
Enrollment FAQ for Brokers - updated Aug. 2022
Molina Medicare Enrollment Process Options - updated 12.12.2022
CMS FAQ: Updated Enrollment & Marketing Requirements 10.19.22
DRX/Connecture: Enrollment Link for Brokers
DRX/Connecture: Enrollment Link for Field Agents
DRX/Connecture: Personalized Quoting
DRX Training - updated October 2022
DRX Video Tutorial
Job Aid: Telephonic Enrollment Process for Brokers - Aug. 2022
Job Aid: How to Send Completed Application for Beneficiary Signature
Job Aid: How to Attach Documents to Enrollment in DRX/Connecture
Job Aid: How to Submit a Paper Application
Enrollment: Fax Cover Sheet
2023 Star Ratings - New!
2023 LIS Chart
2023 CMS Do's & Don'ts for Agents/Brokers - Aug. 2022
2023 Enrollment Presentations & Scripts - per CMS do not edit
2023 Medicare Telephonic Enrollment Call Guide - Inbound ENG
2023 Medicare Telephonic Enrollment Call Guide - Outbound ENG
2023 Medicare Telephonic Enrollment Call Guide - Inbound SPN
2023 Medicare Telephonic Enrollment Call Guide - Outbound SPN
2023 AZ HMO Sales Presentation
2023 AZ D-SNP Sales Presentation
2023 CA HMO Sales Presentation
2023 CA D-SNP Sales Presentation
2023 FL HMO Sales Presentation
2023 FL D-SNP Sales Presentation
2023 ID HMO Sales Presentation
2023 ID D-SNP Sales Presentation
2023 IL HMO Sales Presentation
2023 KY HMO Sales Presentation
2023 KY D-SNP Sales Presentation
2023 MA HMO Sales Presentation
2023 MA D-SNP Sales Presentation
2023 MI HMO Sales Presentation
2023 MI D-SNP Sales Presentation
2023 NM HMO Sales Presentation
2023 NV HMO Sales Presentation
2023 NV D-SNP Sales Presentation
2023 OH HMO Sales Presentation
2023 OH D-SNP Sales Presentation
2023 SC HMO Sales Presentation
2023 SC D-SNP Sales Presentation
2023 TX HMO Sales Presentation
2023 TX D-SNP Sales Presentation
2023 UT HMO Sales Presentation
2023 UT D-SNP Sales Presentation
2023 VA HMO Sales Presentation
2023 VA D-SNP Sales Presentation
2023 WA HMO Sales Presentation
2023 WA D-SNP Sales Presentation
2023 WI HMO Sales Presentation
2023 WI D-SNP Sales Presentation
2023 Medicare Marketing Toolkit
2023 Medicare Marketing Materials Directory for Agents - NEW!
2023 Medicare Materials Order Form
2022-23 Molina Marketing Event Proposal Form
2022-23 CVS Pharmacy Marketing Events Policy & Procedures
2023 CVS Marketing Events: Form, Stores & FAQ
Medicare Marketing & Communication Guidelines (MCMG)
2022 Medicare Marketing Materials Directory for Agents
2023 AZ D-SNP Sales Presentation
2023 CA D-SNP Sales Presentation
2023 FL D-SNP Sales Presentation
2023 ID D-SNP Sales Presentation
2023 IL D-SNP Sales Presentation
2023 KY D-SNP Sales Presentation
2023 MA D-SNP Sales Presentation
2023 MI D-SNP Sales Presentation
2023 NM D-SNP Sales Presentation
2023 NV D-SNP Sales Presentation
2023 OH D-SNP Sales Presentation
2023 SC D-SNP Sales Presentation
2023 TX D-SNP Sales Presentation
2023 UT D-SNP Sales Presentation
2023 VA D-SNP Sales Presentation
2023 WA D-SNP Sales Presentation
2023 WI D-SNP Sales Presentation
2023 HRA Toolkit
HRA Completion Training and User Guide_12.10.2021
iCario Site for HRA Submissions
iCario Training Video: How to Submit HRAs Electronically
iCario Molina Agent Portal Training Guide UPDATED
iCario User Training Job Aid UPDATED
Reference Materials
Education & Training: Videos & Job Aids
Medicare Election Periods Training NEW!
Medicare Learning Network - Publications & Training
Job Aid: Provider Look-Up
Training: Using the Online Provider Directory UPDATED
Provider Online Directory - Tutorial Video
Manage Your Health with the My Molina Member Portal
MyMolina & Your Member ID Card
How to Use the MyMolina Mobile App
Managing Preferences on the MyMolina Mobile App
Molina Medicare Advantage: Getting Started
Molina Medicare: Parts A, B, C, D
Molina Medicare - Medicaid Dual Eligible - How to begin using your plan
Molina Medicare - Understanding the Terms
Health Insurance Terms
Broker Materials
How to Access the Resources on the Molina Agent Center
Contact the Medicare Regional Sales Teams
Medicare Member Services Phone Numbers by State
Medicare Provider Services Phone Numbers by State
Agent/Broker Portal Guide
Agent/Broker Compensation
Pre-contract Agency Assessment Form
2023 Molina Medicare Contracting Process Job Aid
Molina Constructive Release Form
CMS Resources
CMS FAQ: Updated Enrollment & Marketing Requirements 10.19.22
Federal Register / Vol. 87, No. 89 / 5.09.2022 / CY 2023 Policy and Technical Changes for MA Programs
CY2023 Model Materials - Reissued 8.03.2022
2023 CMS Do's & Don'ts for Agents/Brokers - Aug. 2022
Medicare Managed Care Eligibility and Enrollment
Medicare Communication & Marketing Guidelines
Medicare Managed Care Manual
Medicare & You 2023 NEW!
Medicare & You 2022 - multiple formats
Agent/Broker Compensation
Agent/Broker Training & Testing Guidelines
2023 State Fact Sheets - Updated 11.28.2022
Arizona 2023 Medicare Fact Sheet
California 2023 Medicare Fact Sheet
Florida 2023 Medicare Fact Sheet
Idaho 2023 Medicare Fact Sheet
Illinois 2023 Medicare Fact Sheet
Kentucky 2023 Medicare Fact Sheet
Massachusetts 2023 Medicare Fact Sheet
Michigan 2023 Medicare Fact Sheet
Nevada 2023 Medicare Fact Sheet
New York 2023 Medicare Fact Sheet (not yet available)
New Mexico 2023 Medicare Fact Sheet
Ohio 2023 Medicare Fact Sheet (not yet available)
Texas 2023 Medicare Fact Sheet
Utah 2023 Medicare Fact Sheet
Virginia 2023 Medicare Fact Sheet
Washington 2023 Medicare Fact Sheet
Wisconsin 2023 Medicare Fact Sheet
Forms
2023 Scope of Appointment Form ENG
2023 Scope of Appointment Form SPN
CMS 1696 Model AOR Form_ENG FINAL 508c
CMS 1696 Model AOR Form_SPN FINAL 508c
Molina Matters, a weekly publication for brokers
January 11:
Enrollment Opportunities during Open Enrollment
January 04:
Make the New Year your Medicare Best
December 21:
Kroger Now Accepting Molina MyChoice Card
December 14:
Make Sure Members are Ready for January 1
December 07:
Keep Selling! Special Enrollment Opportunities
November 30:
Final Week of AEP: Steps for Success
November 16:
2023 Star Ratings & More
November 09:
New State Resources Available on Molina Agent Center
November 02:
Meet your Broker Channel Managers
October 26:
CMS & Molina: Update on MA Enrollment Call Recording
October 19:
Member Enrollment, Engagement & Education
October 12:
Important AEP Resources for Molina Brokers
October 05:
AEP '23 Molina Medicare Marketing Materials are Here!
September 28:
Know your Community-Based Organizations
September 21:
Announcing the New Molina Medicare Enrollment Toolkit!
September 14:
MyChoice Debit Card: Better. Stronger. Faster.
August 31:
2023 Molina Medicare Expansion
August 24:
Strategies for Member Retention
August 17:
Your BCM Can Help You Find Prospects
August 10:
Molina Medicare is Contracting New Broker Agents
July 06:
AEP ’23: Helping this be your Best Medicare Sales Experience
June 08:
Get to Know Your Broker Services Unit (BSU)
May 11:
The Molina D-SNP Advantage
Additional Resources
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Broker Services Unit (BSU)
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