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Training
Events
Resources
Resources
Agent Toolkits
2025 Medicare Enrollment Toolkit
Enrollment Materials
2025 Molina Medicare Enrollment Handbook
New Member Welcome Call Scheduling Tool
Guide to the Welcome Call Scheduling Tool
Member Concierge Team Flyer
Enrollment Forms
AZ-2025-DSNP-ENG
CA-2025-DSNP-ENG
CA-2025-MAPD-ENG
CA-2025-Central Health Plan-ENG
CA-2025-Central Health Plan-SPN
CA-2025-Central Health Plan-VTN
CA-2025-Central Health Plan-CHN
CA-2025-Central Health Plan-KOR
ID-2025-DSNP-ENG
IL-2025-MAPD-ENG
KY-2025-DSNP-ENG
MA-2025-DSNP-SCO-ENG
MI-2025-DSNP-ENG
MS-2025-DSNP-ENG
NE-2025-DSNP-ENG
NM-2025-DSNP-ENG
NV-2025-DSNP-ENG
NY-2025-DSNP-ENG
OH-2025-DSNP-ENG
SC-2025-DSNP-ENG
TX-2025-DSNP-ENG
UT-2025-DSNP-ENG
VA-2025-DSNP-ENG
WA-2025-DSNP-ENG
Scope of Appointment Forms
2025 Scope of Appointment Form_Molina Universal_ENG
2025 Scope of Appointment Form_Molina Universarl_SPA
2025 Scope of Appointment Form_CA_ENG
2025 Scope of Appointment Form_CA-SPA
2025 Scope of Appointment Form_MA_ENG
2025 Scope of Appointment Form_MA_SPA
DRX/Connecture Materials
DRX/Connecture Link for Brokers
DRX/Connecture Link for Field Sales & Telesales
DRX/Connecture: WiPro Integration Information
DRX/Connecture: Sending Personalized Quotes
Useful References
Medicare & You 2025
CMS Do's and Don'ts for Brokers
2025 Medicare Enrollment Call Scripts
2025 Inbound-Outbound Telephonic Call Guide & Script_ENG
2025 Inbound-Outbound Telephonic Call Guide & Script_SPA
2025 Medicare Marketing Toolkit
2025 CMS Marketing Events Proposal Form
2025 CVS Marketing Events Template
TPMO Materials Submission Process
Molina Marketing Store User Guide-Updated April 2025
Brand Guidelines for Brokers for Using the Molina Logo
Medicare Marketing & Communication Guidelines
2025 Medicare Product Toolkit
Molina Medicare Advantage Plans Available by State
Molina Medicare Producer Guide-February 2025
2025 Medicare HRA Toolkit
Connecture HRA Video Guide
Connecture CA SNP Post Enrollment HRA
CA SNP Standalone HRA
Medicare Instructional Toolkit
Enrollment Instructional Resources
Medicare Election Periods Training
New 2025 DRX/Connecture User Training Guide
DRX Video Tutorial
Job Aid: How to Send Completed Application for Beneficiary Signature
Job Aid: How to Submit a Paper Application
Job Aid: How to Attach Documents to Enrollment in DRX/Connecture
Job Aid: Formulary Search
HRA Instructional Resources
iCario Training Videos
Provider Instructional Resources
Provider Online Directory - Tutorial Video
Job Aid: Provider Look-Up
Member Instructional Resources
Medicare Learning Network - Publications & Training
How to Use the MyMolina Mobile App
Managing Preferences on the MyMolina Mobile App
CMS Instructional Resources
CMS National Training Program Job Aids
Medicare Advantage Mini-Course
Understanding Medicare Advantage Plans for Members
Preventing Fraud, Waste and Abuse in Medicare
Agent and Broker Training & Testing Guidelines
AHIP Medicare Training
Certification Links & Resources
2025 Molina Medicare Certification Site
2025 AHIP Certification Site
Reference Materials
Molina Medicare Producer Guide-November 2024
Molina Medicare Producer Guide-February 2025
Member Resources
New for Members: Molina Medicare - What to Expect Next
Resources for Members' Caregivers
MyMolina Member Portal
Member OTC Benefits
Medicare Videos for Members
Your Molina MyChoice Card (ENG)
Your Molina MyChoice Card (SPA)
Your Healthy You Card
Your Care Connections
Molina Guided Care
Broker Resources
Contact Information
Contact the Medicare Regional Sales Teams
Medicare Provider Services Phone Numbers by State
Molina Broker Portal
Molina Broker Portal
Medicare Broker Portal Training Guide
Certification & Contracting
2026 AHIP Certification Link
2026 Molina Onboarding Certification Link
Agency Onboarding User Guide
Broker Onboarding User Guide
Pre-contract Agency Assessment Form
Molina Constructive Release Form
Molina Immediate Release Form
Agent/Broker Compensation
How to Access the Resources on the Molina Agent Center
Quick Resource Guide for Brokers
MyChoice/Healthy You Card FAQ for Agents
How to Report Fraud, Waste and Abuse
Molina Broker Code of Ethics
Central Health Plan Resources (CA)
CHP Scope of Appointment Forms
SOA-Chinese
SOA-English
SOA-Korean
SOA-Spanish
SOA-Vietnamese
CHP Enrollment Forms
ENR Form-CA-2025-Central Health Plan-ENG
ENR Form-CA-2025-Central Health Plan-SPN
ENR Form-CA-2025-Central Health Plan-KOR
ENR Form-CA-2025-Central Health Plan-CHN
ENR Form-CA-2025-Central Health Plan-VTN
CHP Dental Buy-up Enrollment Link & Forms
Central Health Dental Buy-up Plan
CHP Dental Buy-up Form_ENG
CHP Dental Buy-up Form_SPN
CHP Dental Buy-up Form_KOR
CHP Dental Buy-up Form_CHN
CHP Dental Buy-up Form_VTN
2025 BND to CHP Crosswalk Flyer
Broker FAQ: CHP Transition
Broker FAQ: Brand New Day
CMS Resources
Medicare and You 2025
CMS FAQ: Updated Enrollment & Marketing Requirements 10.19.22
CMS Do's & Don'ts for Agents/Brokers
Medicare Managed Care Eligibility and Enrollment
Medicare Communication & Marketing Guidelines
Medicare Managed Care Manual
Agent/Broker Compensation
SEP Resources
Medicare.gov Special Election Periods
Eligibility Requirements for SEP for Govt. Entity-Declared Disaster /Emergency
Current FEMA Disaster Declarations
Forms
Enrollment FAX Cover Sheet Form
SWH of Mass. COS Clinical Form
SWH of Mass/Mass Health PSI Form
Request to Use Molina Healthcare Logo Form
Producer of Record Change Request Form
Molina Healthcare Immediate Release Form
Molina Healthcare Constructive Release Form
CMS 1696 Model AOR Form_ENG
CMS 1696 Model AOR Form_SPN
Molina Matters, a weekly publication for brokers
July 16:
2026 Certification: Are You Ready?
July 09:
Marketing Yourself
July 02:
News You Can Use
June 25:
Make It a Great Summer!
June 18:
Broker Portal Training
June 11:
TPMO Marketing Materials
June 04:
Benefits When Traveling
May 28:
Molina's Concierge Team
May 21:
Training Opportunities
May 14:
Molina Medicare Instructional Resources Toolkit
May 07:
Integrated Care D-SNP Plans
April 30:
Molina Medicare Fitness Benefits
April 23:
Using ICEP
April 16:
Welcome Call Scheduling Tool
April 09:
Healthy Actions Rewards Program
April 02:
Preventive Care
March 26:
Benefit Pro App for Members
March 19:
Important SEP Reminders
February 26:
Co-branding Materials on the Marketing Store
February 12:
Talk to Your Members
February 05:
Member Portals and Mobile Apps
January 29:
Member Retention
January 22:
Broker Services Unit
January 15:
Member Resources
December 11:
Special Enrollment Periods
November 20:
The Molina Flexible Benefit Cards
November 13:
Meet your Broker Channel Managers
September 18:
JIT Appointment States
September 04:
Finding Prospects
Additional Resources
Molina Broker Portal
Molina Healthcare
Molina D-SNPs
CMS
HHS Public Health Emergencies
FEMA Disaster Declarations
Contacts
Broker Services Unit (BSU)
(866) 440-9788
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Broker Commissions
MCRCommissionInquiry@molinahealthcare.com
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MedicareBrokerCAREteam@molinahealthcare.com
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MCRMarketingEvents@molinahealthcare.com
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qualityauditorteam@molinahealthcare.com
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Sales Oversight & Compliance
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